Ways to Earn + Redeem

17 articles

Can I earn points on past purchases?

No. You will start earning points on the day you sign up to join THE SPF SQUAD.

Updated 10 months ago by Griffin West

How do I use my points to redeem rewards?

You can redeem your points at checkout. You must be logged in to view the number of points redeemable at checkout. A minimum of 150 points is needed to begin redemption. You will see a dropdown menu…

Updated 10 months ago by Griffin West

Why can't I redeem my points?

First, make sure you're signed into your account prior to checking out. If after signing in, the drop down is still empty -- please clear your browser's cache and cookies. After you do so, please sig…

Updated 10 months ago by Griffin West

Do I get points on my subscription orders?

Yes. You will earn (10) bonus points on your first subscription order, plus (1) point for every dollar spent. This is the easiest way to start your healthy habit and on your 4th recurring order you w…

Updated 10 months ago by Griffin West

How do I check my point balance?

Once logged in to your account, you can check your point balance on both the Rewards page or the Account page. Having trouble, or something doesn't seem correct? Live Chat or email hello@supergoop.co…

Updated 10 months ago by Griffin West

When can I start redeeming my points?

You can start redeeming your points for products once you reach 150 points. Please note, at this time points can only be redeemed on full price items only.

Updated 10 months ago by Griffin West

What happens to my points if I cancel my order?

The points spent on the redeemed product will be applied back to your account.

Updated 10 months ago by Griffin West

Why aren't my points showing?

Be sure you are logged into your account to view your points. Please note that it may take up to 24 hours for your point balance to be updated. If your balance still doesn't look right after this tim…

Updated 10 months ago by Griffin West

How do I increase my SPF status?

Upon joining THE SPF SQUAD, you will be placed in one of four SPF tiers, based on spend. You will remain in that status for a rolling 12 month period. For example, if you joined a status on 1/1/2020,…

Updated 10 months ago by Griffin West

Can I earn points when I purchase from Sephora, Nordstrom, Blue Mercury, or any retailer that carries Supergoop! products?

No. Points can only be earned on products purchased on our website (supergoop.com). Purchases made at pop-up and/or brick-and-mortar retail locations will not accrue points.

Updated 10 months ago by Griffin West

Do points ever expire?

Points will expire after 12 months of inactivity.

Updated 10 months ago by Griffin West

What happens to my points when items are returned?

If you return any part of an order that was placed using points, your points will be applied back to your account once the refund is processed.

Updated 10 months ago by Griffin West

Is there a limit to how many product reviews I can earn points for?

Yes. You can place (1) review per month.

Updated 10 months ago by Griffin West

How do I earn points?

You can earn points by completing certain activities and actions, like following us on Instagram, leaving a review or taking our product finder quiz! Take a look at the <How To Earn> section for more…

Updated 10 months ago by Griffin West

Can I redeem rewards in conjunction with other discounts?

No. Only one promotional code can be used per order.

Updated 10 months ago by Griffin West

Is there a limit to how many rewards I can redeem at one time?

Yes. Our cart checkout only allows (1) discount or promotional code per order. This includes any promotions that we are running on supergoop.com.

Updated 10 months ago by Griffin West

Can I use my points on my subscription order?

Yes, you can use points to place a new subscription order, they cannot be applied to previous subscriptions. Please note the points will only apply to the first order and will not apply to subsequent…

Updated 10 months ago by Griffin West

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