Orders

8 articles

Contact Us

Need some help or want to chat with us? We’re here Monday - Friday 8am-6pm CST* Please note, that we are only available on phones Monday - Friday 10am-6pm CST, thank you for understanding!

Updated 9 months ago by Christine

How can I make changes to my order?

Our fulfillment center works to process orders quickly. We all understand that SPF can’t wait! Because of this, we are not able to add or remove products once an order is placed. However, there may b…

Updated 1 year ago

How can I check the status of my order?

You can check the status of your order 3 different ways: 1) Via the shipping confirmation email you receive. 2) Within your Supergoop! account page. You can login here ! 3) Start a Live Chat, enter t…

Updated 2 years ago

What forms of payment do you accept?

We accept all major credit cards as well as Apple Pay, Google Pay, Afterpay, PayPal, and FSA/HSA dollars. Unfortunately, we cannot accept checks or money orders. Please note: in order to use Afterpay…

Updated 2 years ago

Can I use my FSA/HSA dollars on Supergoop.com?

Yes! You can use your Flexible Spending Account dollars to purchase all Supergoop! SPF. Just use your FSA/HSA card like you would your credit card at checkout. (And if you'd rather use your regular c…

Updated 3 years ago

What should I do if I received a damaged item(s)?

If you received any items that were damaged in transit, please contact us and we’ll take care of the rest!

Updated 3 years ago

What should I do if a product was missing or I received the wrong product?

If you didn’t receive an item you ordered, or if you received a product different from the one that you ordered, please contact us and we’ll take care of the rest!

Updated 3 years ago

How do I unsubscribe from email and/or SMS?

We are sorry to see you go, but if you no longer wish to receive emails from us simply click the Unsubscribe button at the bottom of the email. To stop receiving SMS messages from us, simply reply ba…

Updated 2 years ago