Shipping

8 articles

Shipping Delays

Due to high volume and carrier delays stemming from the COVID-19 epidemic, Supergoop! orders placed using standard shipping may take longer than usual to arrive and/or for tracking information to app…

Updated 3 weeks ago by Christine

When will my order ship?

Orders placed online Monday-Friday before 2pm EST (1pm CST) will ship same day. Orders placed after the cut-off time will ship the next business day. Orders placed over the weekend will be shipped th…

Updated 3 weeks ago

What shipping methods do you provide?

As of today, we offer three shipping methods: 1. Ground (3-5 business days): $5 2. 2nd Day Air (2 business days): $15 3. Priority Overnight (1 business day): $30 Ground shipping is free when you spen…

Updated 5 months ago

How can I edit my shipping address after I placed my order?

If your order is shipping to an incorrect address please reach out to us within an hour of placing the order. Our fulfillment center packages orders fairly quickly, so we will do our best to redirect…

Updated 5 months ago

Are there limitations with shipping SPF within the U.S.?

PO Boxes: Due to the delivery format of certain products (see below) we cannot ship the below items to a PO Box. PLAY Body Mousse SPF 50 with Blue Sea Kale. PLAY Antioxidant Body Mist SPF 50 with Vit…

Updated 1 month ago

Where do you ship?

Currently we ship to all 50 states, and we are in the process of providing international shipping to select markets. If you live outside the United States, please visit our Where to Buy page to searc…

Updated 5 months ago

Having delivery issues?

If you're having trouble locating your order or are experiencing delivery issues, please email our customer care team and we'll be happy to assist you in resolving this.

Updated 5 months ago

How long does it take to receive my tracking info?

In a few cases, the carrier takes 1-2 business days to register your shipment status, but most tracking info is provided the day of your order. If your tracking number isn’t updating or working at al…

Updated 5 months ago